At Elite Discoveries, we prioritize client satisfaction while upholding ethical and legal business standards. This Refund Policy provides clear and transparent guidelines regarding our refund practices and the conditions under which refunds may be considered.
Refunds will be considered only if our PR publication or brokerage services fail to meet the specifications outlined in our service agreement. Services that have been fully rendered are not eligible for refunds.
If Elite Discoveries fail to get you on your preferred publication. We would provide 100% of refund or free feature on the similar publication of the same level. However, the refund would be at the discretion of the service provider.
If we fail to deliver the agreed-upon PR publication or brokerage services support within the specified time frame, you may be eligible for a refund depending if the concerned reasons being in control of Elite Discoveries.
We aim to deliver high-quality PR and brokerage services. However, the impact and reception of PR efforts can be subjective. Refunds based on the subjective reception of our work are not supported.
Our services are generally initiated within a predefined timeframe upon confirmation of your order. Delays within this period do not constitute a basis for refunds.
Our refund policy is strictly applicable to PR publication and brokerage services. It does not cover other ancillary services unless explicitly stated.
Refund requests must pertain to services within 24 hours of purchase. We will not entertain refund requests for services after 24 hours of purchase or completion of service delivery, whichever is earlier.
To request a refund, please contact our customer support at hello@elitediscoveries.com with detailed information about your order and the issue encountered. Our team will assess your request based on the specifics of your case.
We assess each refund request on a case-by-case basis, considering the unique circumstances. We may offer a partial refund or service credits as a resolution, subject to our policy guidelines.
All the services that are fully delivered and received are non-refundable. We do not offer refunds for services that have been fully delivered and accepted as per our agreement. Consideration for refunds is limited to incomplete or problematic services.
Approved refunds will be processed and credited to the original payment method within 5 business days. Our goal is to process refunds promptly to maintain trust and satisfaction.
To cancel a service, forward your request to support (hello@elitediscoveries.com) within 24 hours of commencement or before the article is published whichever is earlier. Cancellation alone does not guarantee a refund and will be evaluated in line with this policy.
Refund eligibility is forfeited if significant changes are requested to be made to the service or the content provided by the client after service initiation or publication.
Factors beyond our control, like market changes or third-party actions, will not be considered valid grounds for refund requests.
Disputes should be resolved internally or through arbitration. Charge backs or external legal actions are not preferred dispute resolution methods.
Service issues must be reported to our support team within 24 hours, or before publication to qualify for potential refunds.
By using Elite Discoveries' services, you agree to this Refund Policy. If these terms are not acceptable, we advise against using our services.
For refund inquiries, send us an email to hello@elitediscoveries.com with your order details and a clear issue description. We will review your case in line with this policy and respond accordingly.
Elite Discoveries reserves the right to modify this Refund Policy at any time. Continued use of our services after changes constitutes acceptance of the new terms.
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